These Terms and Conditions of Sale apply to any purchases of goods from this website appearing at URL www.hollowparkflorists.co.uk (referred to as the “website”). Placing an order with us means that you agree to be bound by these Terms and Conditions of Sale and therefore you should read them carefully before ordering. These Terms and Conditions of Sale do not affect your statutory rights.
2. Charges and other important information
The supplier of goods to which these terms and conditions apply is:
Hollow Park Florists
6 Hollow Park Court
(referred to in the Terms and Conditions as “Hollow Park Florists”, “us” or “we”)
There is a delivery charge for all goods purchased which will be indicated on the order screen.
3. Order and delivery process
All orders are subject to acceptance and availability of stock. We will confirm your order automatically by email (using the email address you supply to us when you register) when your order is received by us. Your order is an offer to buy from Hollow Park Florists and no contract of sale will exist between Hollow Park Florists and you until we send you the order confirmation by email.
We will contact you additionally by email if the item(s) you have ordered are not available from stock., indicating approximate delivery time to the extent reasonably possible. You will then have the option either to wait for delivery or to cancel your order and we will provide a full refund. This is without prejudice to any other cancellation or termination rights you may have, including your right of withdrawal (see section 5 below).
Payment can be made by Visa, Master Card, Delta, or Switch debit card. Payment will be debited and cleared from your account before or at the time of the dispatch of your goods. You warrant and confirm that the credit/debit card used is yours and that you are legally entitled to use it to make the purchase.
All credit/debit card holders are subject to validation checks and authorisation by the relevant card issuer. If the issuer of your card refuses to authorise payment to us we will not be liable for any delay or non-delivery.
We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion.
5. General cancellation right
We want you to be happy with goods purchased from Hollow Park Florists. You have the right to cancel your order from the moment you place it with us until the date of despatch of the ordered products from our premises. This general right does not affect your rights in respect of damaged or faulty goods (see section 6 below). In order to cancel you should notify us in writing either by (i) writing to Hollow Park Florists, 6 Hollow Park Court, Ayr, KA7 4TH or (ii) emailing contact us; and
Following your cancellation we will provide a refund for the price you paid for the goods against your original credit/debit card details. We reserve the right to recover from this amount the cost of recovering the goods from you or the cost of you returning the goods to us if they are sent at our expense.
6. Damaged or faulty goods
Nothing in these Terms and Conditions affects your statutory rights in respect of sale of goods. Please return any damaged or faulty goods with the original packaging to the address set out in section 5 above, giving the reason for the return as “Damaged” or “Faulty”.
7. Complaints procedure
All customer complaints should be submitted in writing by either:
(a) email to contact us; or
(b) post to Hollow Park Florists, 6 Hollow Park Court, Ayr, KA7 4TH.
The following liabilities are not limited or excluded (and nothing elsewhere in the Terms and Conditions shall be interpreted as so doing):
(a) Hollow Park Florists liability for (i) death or personal injury resulting from its negligence; (ii) for fraud; (iii) under section 12 of the Sale of Goods Act 1979; or (iv) for any other liability which may not by applicable law be excluded or limited; and
(b) your statutory rights as a consumer.
Subject to those liabilities not being limited or excluded, Hollow Park Florists shall not be liable (whether in contract, negligence or otherwise and to the fullest extent permitted by applicable law) for:
(a) any loss of business, profits, sales, revenue, bargain, opportunity or goodwill;
(b) any indirect, special or consequential loss or damage;
(c) any interruption to business;
(d) any delays or interruptions in access to or operation of the website;
(e) any loss of, loss of use of, or damage or corruption to, any software or data or computer equipment;
(f) any loss or damages of any kind incurred as a result of use of any links on the website or third party sites to which those links point;
(g) any computer viruses, system failure or malfunctions which may occur in connection with your use of the website;
(h) any events beyond our reasonable control.
The General Terms and Conditions also contain general rules and disclaimers about liability in relation to the website.
9. General and governing law
We may change the Terms and Conditions from time to time and will endeavour to notify you of any major changes by posting a message on the website. However, by accessing the website you are accepting that you are bound by the current version of the Terms and Conditions and therefore you should check these each time you revisit the website.
The Terms and Conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter covered by them. If any provision is found to be unenforceable, this shall not affect the validity of any other provision. We may delay enforcing any of our rights under the Terms and Conditions without losing them. You agree that we may assign these Terms and Conditions or any of our rights or obligations without giving you notice.
The Terms and Conditions shall be governed and interpreted in accordance with Scottish law as if the Terms and Conditions were a contract wholly entered into and wholly performed within Scotland and you consent to the non-exclusive jurisdiction of the Scottish courts.